23000 Privacy Policy — Malaysian User Data Protection
Updated: January 2026 · Version 2.4 · Effective immediately
Your privacy is our priority at 23000. This document explains in detail how we collect, use, store, and protect your personal information when you use our online entertainment platform. Please read this policy carefully before using 23000 services, as continued use constitutes your agreement to the terms set out here.
1. Information We Collect
The 23000 platform collects various types of information from users in order to provide a safe, seamless, and responsible online entertainment service to users across Malaysia. This information is collected transparently and covers only the data genuinely needed to operate the platform effectively. We do not collect information beyond what our operations require, and we will never ask for data that is irrelevant to our services.
During registration, we collect your full name, email address, phone number, and chosen password. This information is used to verify your identity and enable secure access to your 23000 account. We may also request a copy of an identity document such as a Malaysian identity card (MyKad) for age and identity verification purposes as required by regulations.
To process deposits and withdrawals in MYR, we collect payment method information including local bank account details, e-wallet reference numbers, and transaction records. All financial information is encrypted using 256-bit SSL technology and is not stored in plain text. We do not retain full card numbers and only store the payment tokens required for refund processing.
We automatically collect technical information such as device type, operating system, browser version, IP address, and screen resolution when you access the 23000 platform. This data is used to ensure the platform runs optimally across all devices, particularly for mobile users in Malaysia. It also helps us identify suspicious activity and protect your account from unauthorised access.
The 23000 platform records behavioural data such as pages visited, games played, session duration, clicks, and content preferences. Betting activity records — including bet history, winnings, losses, and account balances — are also retained for account management and regulatory compliance purposes. This data helps us improve the user experience and ensure the platform operates fairly and transparently.
2. How We Use Your Information
23000 uses the information it collects solely for legitimate purposes directly related to delivering our platform services to Malaysian users. All data use is governed by the principles set out under Malaysia's Personal Data Protection Act (PDPA) 2010. We will not use your information for any purpose not stated in this policy without first obtaining your consent.
Registration information is used to verify user identity, process logins, and protect accounts from unauthorised access or fraud.
Payment details are used to securely and promptly process deposits, withdrawals, and refunds in MYR.
Account information and transaction history are used by our support team to efficiently resolve enquiries, complaints, and disputes.
Usage data and user feedback help the 23000 technical team improve platform features, performance, and the overall user experience.
Identity and financial information is used to meet Malaysian legal requirements, including anti-money laundering (AML) guidelines and user protection obligations.
Email addresses and phone numbers are used to send important account notifications, policy updates, and relevant promotional information — with the option to unsubscribe at any time.
3. Cookies & Tracking Technologies
The 23000 platform uses cookies and similar tracking technologies to enhance the user experience, keep platform functions running smoothly, and analyse usage patterns. Cookies are small text files stored on your device when you visit our website; they help us recognise you on subsequent visits so you don't have to log in every time. These cookies are essential for maintaining your gaming session and remembering your preferences.
These cookies are required for core platform functions such as login authentication, session management, and security. Without them, the 23000 platform cannot operate properly and you will be unable to access your account. Essential cookies cannot be disabled as they are a fundamental component of platform operations.
We use analytics cookies to understand how users interact with the 23000 platform, including the most frequently visited pages and time spent on them. This information is collected in aggregate and does not identify individual users. Analytics data helps us make evidence-based decisions to improve our services.
Preference cookies store user settings such as language, display preferences, and other personal configurations to make your experience on 23000 more comfortable. You can manage cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of specific platform features.
In addition to cookies, the 23000 platform may use technologies such as web beacons and tracking pixels for internal analytics purposes. All tracking technologies used by 23000 are strictly for operational needs and service improvement. We do not use this tracking data to sell to third parties or for any external advertising purposes unrelated to our platform.
4. Data Storage & Security
23000 implements comprehensive technical and organisational security measures to protect the personal information of Malaysian users from unauthorised access, loss, misuse, disclosure, or alteration. All collected data is stored on secure servers protected by multiple layers of security, including AES-256 encryption for data at rest and SSL/TLS for data in transit. Our security infrastructure is regularly reviewed and updated to ensure optimal protection at all times.
All communication between your device and 23000 servers is protected by the latest SSL/TLS protocols. Sensitive data such as passwords is stored in an irreversible hashed format. This encryption system ensures your information remains confidential even in the event of any data interception attempt.
Active account information is retained for as long as your account remains active on the 23000 platform. Once an account is closed, data will be kept for the period required by Malaysian law before being securely deleted. Financial transaction records are retained for 7 years in accordance with applicable financial regulatory requirements.
Access to user data within 23000 is restricted to staff who genuinely need it to perform their duties. All personnel with access to user data are bound by strict confidentiality agreements. Every instance of access to sensitive data is logged and audited regularly to detect any unusual activity.
In the event of any data security breach involving user information, 23000 is committed to notifying affected users within the timeframe required by Malaysian law. We have comprehensive incident response procedures in place to minimise the impact of any security incident. Our security team monitors our systems around the clock to detect and address threats promptly.
5. Information Sharing & User Rights
Third-Party Sharing
23000 does not sell, rent, or trade users' personal information to any third party for marketing purposes. That said, we may share necessary information with service partners who help us operate the platform, process payments, or provide technical support — and all such third parties are bound by strict confidentiality agreements with 23000. Where Malaysian law requires disclosure of information to the relevant authorities, we will comply in accordance with proper legal procedures.
Payment service providers partnering with 23000 receive only the minimum information necessary to securely process MYR transactions. All such third-party providers are required to adhere to data protection standards equal to or higher than our own. We conduct regular reviews of all third-party partners to ensure ongoing compliance with our privacy policy.
Your User Rights
As a 23000 user in Malaysia, you have certain rights regarding your personal information that we fully uphold. These rights include the right to access a copy of the data we hold about you, the right to correct any inaccurate information, and the right to request the deletion of your account and personal data under certain circumstances permitted by law.
- Right of Access — You may request a full list of the personal data we hold about you at any time by emailing our support team.
- Right to Rectification — If any information in your account is inaccurate or out of date, you have the right to request an immediate correction and we will respond within 14 business days.
- Right to Erasure — You may request account closure and deletion of your personal data, subject to mandatory retention requirements under applicable Malaysian law.
- Right to Object — You may object to the use of your data for specific purposes such as marketing communications by contacting the 23000 support team.
6. Policy Changes & How to Contact Us
Changes to This Privacy Policy
23000 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, new Malaysian legal requirements, or improvements to how we protect user data. Whenever material changes are made, registered users will be notified via email notification or a prominent notice on the 23000 platform homepage at least 14 days before the changes take effect. The "Updated" date at the top of this page will always reflect the latest version of the policy currently in force.
Continued use of the 23000 platform after a policy change takes effect will be considered your acceptance of the updated terms. If you do not agree with any changes made, you have the right to stop using the platform and request closure of your account. We encourage users to review this Privacy Policy page periodically to stay informed about how we protect your information.
Previous versions of this Privacy Policy are available upon request from our support team for reference purposes. All archived versions are retained for a minimum of three years from the date they were superseded. We are committed to maintaining a high level of transparency in all privacy policy communications to our valued 23000 users across Malaysia.
Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding how 23000 handles your personal information, we encourage you to reach out to our dedicated data protection team. We are committed to responding to all privacy enquiries within seven business days and will make every effort to resolve any issues you raise in a fair and transparent manner. User satisfaction and trust are the top priorities of the 23000 platform.
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Privacy Support Email [email protected]
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Response Time 7 working days for privacy enquiries
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Jurisdiction Malaysia — subject to PDPA 2010
Still Have Questions About Your Privacy?
The 23000 support team is here to help you understand your privacy rights. Check out our FAQ page or create a new account with complete confidence.